android

  1. Allen_Miller

    Solved Access Shared Park call from mobile app

    In the IOS/apple mobile app, when not in a call, the user can tap the magnifying glass from the dial screen, type SP1 in the search area and access the call parked in SP1. Can this feature be added to the android app? Thanks. Regards, Allen Miller
    • Allen_Miller
    • Thread
    • android apple ios mobile app shared park
    • Replies: 2
    • Forum: Android

  2. 3cx Android app not ringing in phone's DND even when set to bypass the mode

    Heya. I'm having some issue with 3cx on my phone. When the phone is set to DND mode, 3cx shows the notification that there's an incoming call, however it doesn't ring, only vibrate. The phone's volume is set to max, and it happens both with the ringtone option set to 3cx or phone's ring tone...
    • unitthk
    • Thread
    • android dnd
    • Replies: 4
    • Forum: 4SC
  3. Arthur.b

    Solved How to mute incoming calls from the SIM card when I'm in a conversation on the 3CX app?

    Hi, It's all in the title! I am looking for a solution to prevent incoming calls from my SIM card when I am in a conversation on the 3CX application. It's quite annoying to have a ringtone during a conversation.
    • Arthur.b
    • Thread
    • 3cx app android app sim calls simultaneous calls
    • Replies: 5
    • Forum: Android

  4. Android App - No ringtone but missed call notification when unlocked

    Hey everyone, I am experiencing an issue with a 3CX installation. We have the 3CX mobile application installed on SIM-less mobile phones connected to a Wi-Fi network, but sometimes calls do not ring on the mobile phones, and when we unlock the phone, we receive a missed call notification. I...
    • Sela_KM
    • Thread
    • android notification ring
    • Replies: 8
    • Forum: Android

  5. 3CX app Android - how do you log out of app?

    One of our customers uses the 3CX app for Android. We all have iPhones here and because the app is quite different between the two platforms we're finding it hard to troubleshoot this issue. They want to "log out" their extension from the app, without logging out their actual extension -...
    • max_vds
    • Thread
    • android android app app
    • Replies: 2
    • Forum: Android

  6. User not receiving calls - Android

    Hello! A 3CX user has connected their account via the 3CX app on Android and is able to make calls, however in the dashboard the extension remains as unregistered and they are unable to receive calls.
  7. phoneguy84

    Contacts Visibility Difference Between Mobile and Web Client

    We have noticed an issue with a contacts visibility difference between the mobile client and the web/desktop client. In the mobile client, a user can see all extensions across the system including other departments. This is problematic when we are hosting distinct and separate groups within the...
    • phoneguy84
    • Thread
    • android contacts departments ios mobile app web app
    • Replies: 4
    • Forum: iOS
  8. netzwerkadmin

    Mobile phone doesn't receive incoming call notifications

    Hi, dear 3CX Community! We are using 3CX server running on Version 18.0 update 9 (Build 31). We have many people who use 3CX application on their own mobile smartphones (various iOS and Android devices). Till yesterday everything was working fine and we didn't made any changes on server or on...

  9. 3CX App Android and Private DNS

    Not sure if anyone has come across this and really, this is just an FYI. We ran hosted 3cx v18 Linux server with no issues whatsoever. Locally, all desk phones (PoE) and mobiles (WiFi) worked great. NAT hairpin properly enabled on our Watchguard Firebox and working. The v20 release came so I...
    • Abe-C
    • Thread
    • android dns private dns
    • Replies: 0
    • Forum: Android

  10. adding BLF/ Park lines to mobile

    Is possible to configure the 3CX iOS/Android softphone to display the SP (Shared Parking) lines that are available on the office deskphones BLF? Our client utilizes the parking lines feature, but when they are out of the office, these lines are not visible on the mobile app unless they remember...
    • Tyler B
    • Thread
    • android app
    • Replies: 2
    • Forum: iOS

  11. 3CX app doesn't receive or send calls- Xiaomi Poco m3 pro

    hello! installing 3cx phone system for a company. ip phones went in smooth as well as most mobile phones apps. one is giving me trouble: Xiaomi poco m3 pro. provision is successful and the app loads and shows connected and available, but when the extension is called, either internal calls or...
    • shokhen
    • Thread
    • android app xiaomi
    • Replies: 0
    • Forum: Android

  12. Solved 3CX video conferencing on android

    hy, some users have android phones and they want to join a scheduled 3cx webmeeting. this worked for year but now there is an error "TLS error pbx" on the 3cx android app. Our System is on V18 U9, i did not apply the A update. is this necessary? Or is there another error? the certificate is OK BR

  13. Is there a way in V20 to transfer a call to shared parking on mobile? If not, any suggested workarounds?

    V20 has broken my small business's ability to operate as usual, as we are no longer able to transfer a call to SP1 using the 3CX mobile app. We have many users that mainly work with mobile, both Android and iPhone. Our usual workflow on V18 was: - original recipient answers call (we don't...
    • OhNo
    • Thread
    • android call parking iphone mobile mobile app parking shared park shared parking transfer v20
    • Replies: 18
    • Forum: Phone System / PBX

  14. User unable to receive calls on android

    Hi, We have a user that is unable to receive calls on the 3CX app for Android. The phone is a Samsung Galaxy S23. The device is up to date with Android updates. Push notifications are enabled. The only way to get the app to work is to go into the app settings on the phone and delete all the...

  15. Can't preview images in app

    Hi 3CX staff, I'm having an issue with the Android mobile app on some Redmi smartphones. When a user receives an image, the image preview in chat doesn't work properly, asking you to download the picture instead of directly showing you in-app. This doesn't happen with every user, so my guess is...
    • cedmvt
    • Thread
    • android preview redmi
    • Replies: 2
    • Forum: Android

  16. Android Bluetooth Issue - Incoming calls only

    Server is 3CX Pro 18.0 (Build 20) Client is 3CX Android 20.0.0.32 Phone is Pixel 6 Android 14 | Sec Update Feb 5, 2024 (Latest) This issue is on three different Android phones including the one listed. All have same Android version. Outgoing calls are working when Bluetooth is used. No issues...
    • Abe-C
    • Thread
    • android bluetooth
    • Replies: 10
    • Forum: Android

  17. Android App Not Provisioning

    Hello, we have Set Up a new V20 3CX instant, the Port Check is fine an dem Google FCM Ports are also Open (Tests by deactivated Firewall) Bring the Same Problem. The Android App (tested wir OnePlus Andoid 11, Google Pixel Android 14, Samsung Android 13) should Not Provisioning, the Error ist...
    • njf_de
    • Thread
    • android provisioning v20
    • Replies: 4
    • Forum: Android
  18. ArneDery

    Solved Busy on GSM call

    Hi, I've been looking in the forum but was not able to find it. On android we used to have the option in the advanced settings of the 3CX app to be busy on GSM call. However in version on my phone I'm not able to find the option. currently running version 18.1.5.259 Does anyone know if...
    • ArneDery
    • Thread
    • android busy on gsm mobile app
    • Replies: 9
    • Forum: Android

  19. Android App status switching to DND

    I noticed that my Android App keeps changing its extension-status from "Available"/green to "DND"/red for some obscure reason. I suspect this happening when an incoming call is unanswered and forwarded to VM but I'm unsure. I detect it on a new incoming call ringing on my IP-phone, but not on...

  20. Sending to voicemail from Android app doesn't end ringing on SIP Phone.

    Like many people these days I work from both the office and home depending on the day of the week. I generally use the Android app and/or the PWA app when I'm at home. At work I have a Fanvil phone on my desk as well. I've noticed that if I get a call and send it to voicemail from the android...
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