Android client ingnore DND setting

[xy abdala]

Pixel XL/ Android Pie (up to date)
3cx client v15.5.346.651

the android client completely ignores the do not disturb setting. I found some comments about this related to iOS on this forum, but this is android. All other apps, are correctly silent when ringing. The 3CX client on the other hand, just ring as normal.
anything I should try/change?
thanks.

 

[YiannisH_3CX]

Hello @xy abdala

Can you please advise on how you set the extension to DND as i cannot replicate the behaviour. When i set the extension to DND through the management console or with Auto Switch the call goes straight to voicemail.

 

[xy abdala]

Apologies for my lack of clarity. I meant the Android system DND setting. My phone is set to automatically go on Do Not Disturb mode during the night. During this period, apps do not ring, or make audible notifications, but the 3CX client rings at standard volume. I initially assumed the issue was that maybe the 3CX is app is ringing through the Media profile instead of the Ringer profile, but I tested loweing the Media profile volume, and the 3CX app kept on ringing at full volume.

thank you.

Hello @xy abdala

Can you please advise on how you set the extension to DND as i cannot replicate the behaviour. When i set the extension to DND through the management console or with Auto Switch the call goes straight to voicemail.

 

[YiannisH_3CX]

Please note that the Android client does not respect the DND settings of your mobile device. You will need to set the client to DND as well or select the Exit - Ignore Push option so the client does not ring. You could also post this as a feature request to our ideas section of the forum https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.