App launch changes user status

[HExSM]

We set office hours for our users to automatically change the status from available to busy and vice versa. One of our users reported, that the status changes automatically to available when the app was started.

Is there any setting which could cause such a behaviour?

 

[ThomB_3CX]

Hi @HExSM

Thanks for your feedback.

Could I kindly have the PBX version you are running, as well as the device information where this is being reproduced [Device Brand, Android Version]

Could you also provide me in PM the app's verbose logs in order to understand what's going on and help you out with your issue?

1. Enable Verbose Logs: “Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Enable verbose logging”.
2. Reproduce the issue and “Send log report”: Android App Settings (top left hamburger menu) > Settings > Advanced > Troubleshooting > Send Log Report

Thanks

 

[HExSM]

Hi @ThomB_3CX,

PBX version: 18.0 (Build 461)
Device: Samsung Galaxy S10
Android Version: 12

I sent you the log in a PM.

 

[ThomB_3CX]

Hi @HExSM ,

Kindly confirm that the user is using the following setting in Webclient

- Login to Webclient
- Click on three dots in the left navigation bar
- Go to Settings
- Status
- Status Scheduler

Make sure that 'Automatically switch status to available during office hours' is checked
Also make sure that 'Use default office hours' is selected and not 'Use specific office hours'

 

[HExSM]

Hi @ThomB_3CX,

I checked the settings and everything is correctly configured.