One of the first questions I got setting up 3cx with a new customer today was how to prevent his cell phone and desk phone from ringing at the same time.
Best answer I could find was cumbersome, go into the app settings, toggle the account off. Which is bad, because while you might not want it to ring, you might want it to still show things like missed calls and voicemail counts.
It should be obvious that a user wouldn't want their cell and desk phones ringing at the same time. So it's a head scratcher to me why disabling the phone isn't handled better.
Some suggestions:
Setting the app up as an additional extension is also impractical because it makes voice mail, call history, contacts, etc. complicated.
Best answer I could find was cumbersome, go into the app settings, toggle the account off. Which is bad, because while you might not want it to ring, you might want it to still show things like missed calls and voicemail counts.
It should be obvious that a user wouldn't want their cell and desk phones ringing at the same time. So it's a head scratcher to me why disabling the phone isn't handled better.
Some suggestions:
- Allow it to be set it by status - Available = At Desk, app doesn't ring, Away = away from desk, cell rings, desk doesn't.
- Autoset using GPS location
- Autoset using WiFi network name
- Autoset using Visible BlueTooth devices
Setting the app up as an additional extension is also impractical because it makes voice mail, call history, contacts, etc. complicated.
Manual means they're less likely to call me asking why "it's broken".
