Assign DID to voicemail for an extension/user?

[perfect-touch]

After successful migration, how can I continue to associate a DID with the voicemail of an extension?

I can assign a DID to an extension/user endpoint but can't see how to assign it to the voicemail of that endpoint?

 

[NicholasP_3CX]

This would be done through the forwarding rules of that user



The DID is assigned to the user and through the user settings you can forward it wherever needed.

 

[perfect-touch]

That doesn't fix my issue

Previously in V18 we had a DID that called an extension and another which goes straight to voicemail for the extension...

Those rules LOOK intact in the inbound rules report but I can't see any method to add/edit them?

 

[perfect-touch]

 

[perfect-touch]

You know, I guess I could get around this by creating a ring group with no users and setting the forwards there to the voicemail of the extension and assigning a DID to the ring group... but surely this isn't the best way to do it? Seems like a clumsy bodge

 

[NicholasP_3CX]

A DID to the voicemail of a user directly is not possible. The routing of DIds is now done at the destination.

However, you have 2 alternatives.

1. Create a CFD specifically for this, especially if this DID requires office hours.

2. Not a ring group, but a digital receptionist would be the easier way to do this. have the timeout at 1 second, no prompt, no options and then select the destination if no response to be the voicemail of that extension.

 

[perfect-touch]

Thank you Nicholas