Solved Attended Transfer Issues - Fanvil x5s

[Rick S]

Using latest 3CX. Phone provisioning set to Attended Transfer for BLF.

Call comes into User1.
User1 identifies call as needing to talk to User2.
Xfer -> BLF of User2.
User1 talks to User2.
User2 says transfer the caller.
User1 hits xfer again, and User2 is now talking with the caller.

This is typical behavior, and works for most scenarios.

However, User2 never sees the caller ID information from the original caller. It's as if they are talking to User1, when they're actually talking to outside caller. How do I fix it so that the Outside Caller ID shows on the User2 phone? I know that default behavior is supposed to show User1 on the initial call, but I should see the caller ID information of the outside call after the transfer completes.

2nd Issue: If User2 needs to transfer the call back to User1, Xfer -> BLF User1 fails. The light is now flashing yellow, which i believe is tied to my first issue, because I think that the call is never actually given up by User1.

User1 phone shows transfer completed and none of the lines appear in use.

Any thoughts on how to resolve this?

Thank you,

Rick

 

[phonemaster]

Interesting..... I never look at these options like you wrote....
For me it was always like this:
This is 3CX default settings (enabled). If you need to "overcome compatibility issues with old/incompatible phones" then you can disable them...

Anyway, I think the best way for us (3CX customers) is to keep the 3CX default settings and change them only when we really need it.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for updating the thread with your solution.