Audio not working

[Biber]

Hi,

I want to use 3CX Webmeeting, but I can not hear my partner.

My partner uses 3cx WebClient with headphones, and it worked due to normal phone calls very good. But when he connect to a webmeeting he doesn't hear me, and I does'nt hear him.
The most weird thing is, when I connect also with a phone (we are 3 calling partner, then) I heard him and he heard me with the phone, but not with the my Headset.

It seems that all audio connections are ok, and the problem is in the Webmeeting-Software....


Thanks in advance

Markus Wenke

 

[JohnS_3CX]

Hi Markus,

Webmeeting is different from web client so you would have to check it independently.
I would recommend the following for troubleshooting:

1. Check your default output devices in windows. Webmeeting uses the default audio output of Windows to play audio, so BOTH of you will have to check your output device.
2. Check your input device: Make use of the settings icon inside Webmeeting to select the correct input device here:
3. 
4. Use the Device Test option to check that everything works

 

[Biber]

I will check it, but the weird thing is, that a member who is connected by phone can hear him, so I think the audio is ok.

 

[JohnS_3CX]

Let's just double-check the basics first to get it out of the way, and then we can troubleshoot further. Let me know how it goes