We've been using audio conferencing and webmeeting (video) separately for a long time with zero issues. But today when we tried to connect an audio-only participant to a webmeeting, we get no audio either way with that participant.
We use the webmeeting participants to set up the conference, then join with an audio-only participant. When the audio-only participant joins, the participant appears in the list and they hear the hold music for a couple of seconds, then nothing. We're running 3CX on a local server with all server firewalls disabled and are using a local extension (same LAN as server) to join the webmeeting, so no Internet firewalls should be in play. We've also tested with a remote caller but the same result - no audio either way.
I'd appreciate some guidance here.
We use the webmeeting participants to set up the conference, then join with an audio-only participant. When the audio-only participant joins, the participant appears in the list and they hear the hold music for a couple of seconds, then nothing. We're running 3CX on a local server with all server firewalls disabled and are using a local extension (same LAN as server) to join the webmeeting, so no Internet firewalls should be in play. We've also tested with a remote caller but the same result - no audio either way.
I'd appreciate some guidance here.
