AUSTRALIA MCU

[limaecho]

Hi 3CX Team

Given the pandemic/lockdown - I understand you are guys are pushing capacity in terms of video conferencing.

Can we please have an update on Australia MCU - I understand there are two server and constantly our users are seeing 3CX video buffering and jittering along with audio delays.

Switched to a quick zoom meeting and it doesn't seem to have this issue. I have explained to our clients that you guys are working on increasing the capacity given the increased usage.

But can we have some timeline please?
I note that second server in AU is showing low availability constantly.

 

[LeonidasG_3CX]

Hi there,

It's taken a while longer to get Australia up and running compared to the rest of our zones. More servers will be available today.

 

[limaecho]

Thank you for your prompt reply. This is highly appreciated given the difficult times that most businesses are in to work from home.

I can already see that you guys have added 6 servers. I have asked clients to test and give me feedback.

 

[limaecho]

Hi

Just reporting back.
1. There is still lag in video and audio when connected via 3cx. Tested with Zoom between the two participants and no lag observed.
2. I can see the previous 2 MCU status as overloaded. But I had reset the services yesterday and set the server selection to automatic. I do see the list of all the new servers in the drop down.

What other troubleshooting I can do to give you data to troubleshoot this?

Thank you

 

[LeonidasG_3CX]

Hi there, i've gone ahead and made some improvements in routing for the Australia MCU cluster. On your next meeting, please let us know if there's any more issues and the server you're connecting to.

The server name can be found inside the settings tab > info > server name

 

[hood]

We too are getting complaints from some clients, and it is hard to argue when they say they switch to Teams or Zoom with the same participants and the experience was so much better

 

[limaecho]

Hi Team

Users still reporting issue of video dropping out or jittering. They are now fed up with it as they switch to zoom and coviu and it just works.

They did not send me the server info as you needed to troubleshoot - but as reported above it does seem there is still some underlying issue as its happening all across 3cx webmeetings.

Could you please check?

 

[Seddik El Behi]

Hi support Team,
The server name can be found inside the settings tab > info > server name for sure but my server is hosted in France and I am assigned a server in Canada.

In the list I can't choose another server other than the American continent ones.

Could you please help?

 

[JohnS_3CX]

@Seddik El Behi

You may have to enter your Customer Portal and edit each license key you have individually.
Assign the correct country to it and press OK on top to save.
Then, go to your PBX, to the License section and click the Refresh License button.