Authenticator code disapeared from Google can't login to admin console

[garrick.cobcroft@gsconsul]

Hi,

Today I attempted to login to one of my customers PBX system via Web to make changes in the Admin console. Everything came up as normal on the login screen, but when I went to enter the 2FA code I realised the site had disappeared out of my Google Authenticator. What can I do to regain access to the admin console please?

Thanks,
Garrick

 

[garrick.cobcroft@gsconsul]

Sorry, went to the foum too early. So anyone having the same problem, the Forgot Password link allows you to reset the 2FA as well.

 

[TheodorosG_3CX]

That is correct, reset password will allow you to reset all credentials for the user.