Auto replies?

[Ocean Support]

Does anyone have any recommendations how we can create a auto reply for inbound whatsapp messages?

So customer sends a message in, an auto reply is sent from 3cx or Meta business suite, and then chat is sent to the relevant users?

 

[HDuske]

Does anyone have any recommendations how we can create a auto reply for inbound whatsapp messages?

So customer sends a message in, an auto reply is sent from 3cx or Meta business suite, and then chat is sent to the relevant users?

There was some talk about a whatsApp bot being in planning but nothing has changed since then.

Thread 'Whatsapp bot?'

Oct 17, 2022

Hi!
Are there any plans to add bot functionality to Whatsapp chats?
My case:
1 - Customer send message to our number
2 - 3CX instance receives message and starts conversation by sending menu options.
3 - Customer chooses one option
4 - 3CX either replies to customer option with another message (template) or sends conversation to queue.
My company is willing to engage in Whatsapp Business API but the absence of bot functionality like described above is preventing 3CX adoption.
Thanks in advance.

• gustavo.loureiro
• Replies: 5
• Forum: WhatsApp