whatsapp

  1. Does the 3CX WhatsApp integration support Meta's new Business-Scoped User IDs (BSUID)?

    Hello, We use the 3CX WhatsApp integration (WhatsApp Business Platform / Cloud API) with a phone number configured some time ago in the Meta Business Manager, and it works well for inbound messaging. Meta is rolling out WhatsApp usernames during 2026, which lets end users hide their phone...
    • javcove
    • Thread
    • bsuid meta cloud api usernames webhook whatsapp
    • Replies: 0
    • Forum: WhatsApp

  2. v20 WhatsApp delivery to group behaves weird

    Hello We have successfully integrated WhatsApp Business API with 3cx since v18. However, incoming messages do get delivered to internal users as configured. The following are screenshots of our settings: Default route is set to Department, and 'CallCenterQuality' has been selected. Department...

  3. Missed Inbound Call Initiates Whatspp Message To Caller

    Any solutions that integrate with 3cx and Whatsapp to allow for an automatic message to be sent to an inbound caller if their call isn't answered?
    • Tom Reed
    • Thread
    • whatsapp whatsapp 3cx whatsapp integration
    • Replies: 5
    • Forum: WhatsApp

  4. Auto replies?

    Does anyone have any recommendations how we can create a auto reply for inbound whatsapp messages? So customer sends a message in, an auto reply is sent from 3cx or Meta business suite, and then chat is sent to the relevant users?

  5. Why 3CX Cant initiate WhatsApp Chats?

    Hi, We recently started using 3cx. Prior this we used FreePBX for calls and Chatwoot for messaging. We were excited to see we could do it all in one platform here. However, having gone through the process of buying equipment and setting this up, we starting the move away from chatwoot, migrating...
    • dominance
    • Thread
    • initiate whatsapp whatsapp 3cx
    • Replies: 1
    • Forum: WhatsApp

  6. since iOS app upgraded to 20.0.6 whatsapp messages doesn't show PhoneNumber

    SMS and WhatsApp messages always show phone numbers, last Thursday, July 18 app was upgraded to 20.0.6, after new WhatsApp messages don't show phone numbers, if I use the same extension in Android even on PC, the phone number is shown clearly but doesn't show it in iOS with the 3CX app running...
    • danfw
    • Thread
    • ios whatsapp
    • Replies: 3
    • Forum: iOS

  7. Reading Data via Whatsapp

    Hello there. When the call comes, the customer needs to enter the order number, how can we see the entered order number via whatsapp?

  8. Solved Not receiving WhatsApp Message on 3CX web client chat page

    I am unable to get a WhatsApp message on the 3CX web client chat page. I have followed this: https://www.3cx.com/docs/manual/whatsapp/ as well as read forums. And successfully integrated. Everything seems perfect still, but I can't receive a WhatsApp message on the 3CX chat page. See...
    • adiba
    • Thread
    • integration 3cx whatsapp whatsapp
    • Replies: 16
    • Forum: WhatsApp
  9. jm_

    Solved Unable to parse message from provider WhatsApp

    Hi, recently I've tried set up the WhatsApp chat integration with 3CX, following the guide, but I can't seem to make it work. Every time I send a message to the WhatsApp number, i get the following event warning at the log: Unable to parse message from provider whatsapp. Error: Cannot find...
    • jm_
    • Thread
    • whatsapp whatsapp 3cx
    • Replies: 5
    • Forum: WhatsApp

  10. Routing Whatsapp Chats

    Hello, We've recently setup WhatsApp integration and I can receive and send messages. However when we change the call routing for the SIP trunk it has no effect - all messages still get sent to me. If I change the call routing to another colleague they get the messages, but if we set it to a...

  11. Whatsapp business phone number disconnect

    Hi, Within our trunk, Whatsapp Business integration stopped working. Because of this, a reinstallation was attempted. The phone number connected within the WhatsApp business manager is still connected, resulting in us being unable to reverify the phone number on a new Facebook/WhatsApp app...
    • Jay Diehl
    • Thread
    • phone number verification whatsapp whatsapp 3cx
    • Replies: 1
    • Forum: WhatsApp

  12. IVR Whatsapp

    One of the functions most used by customers using omnichannel solutions is IVR on Whatsapp. This way, it possible to create a pre-service tree (IVR) on Whatsapp so that the customer can choose the sector they want to speak to? For example: Welcome to company Y Select the option: 1...

  13. WhatsApp Integration - Suggestions for the public guide

    I've just gone through setting up the WhatsApp integration, and I think there are some steps missing from the guide that will help people get the integration up and running more quickly & smoothly: Switch the App in WhatsApp Manager to be "Live" In 3CX ensure the destination of the WhatsApp...

  14. Not all chats are visible

    We have setup whatsapp on the 3cx but not all users see the same chats, some users see all of the chats afer we add them to the whatsapp group and some users see nothing also some users dont recevie all chats that customers send u. I see also no setting where i can add or remove Chat participants.

  15. WhatsApp successfully deliver to a single user, but not group

    WhatsApp inbound and replies work fine when configured to a single 3CX user extension. Switch the WhatsApp 'SIP trunk' route to a group - or ring group and inbound messages do not arrive to any member of the group. The setup was completed as per the 3CX guide. Is anyone else seeing similar...
  16. Rick-Arcus-IT

    Supporting multiple customers

    Hello everybody, I was wondering how you all support multiple customers. We are a PBX service provider with over 100 3CX systems in our data center. We get requests from our customers for the WhatsApp integration, but I'm still wondering about how to set this up. Currently, Meta only allows 2...

  17. WhatsApp with Twilio number

    Hi there ! I'm struggling with this integration … I have some concerns. I am configuring WhatsApp Senders from Twilio, using Twilio phone number. Everything look good until I send the messages . Twilio error = 11200 status = connected to WhatsApp Where I find the access token that configure...
    • rrww
    • Thread
    • twilio whatsapp whatsapp 3cx
    • Replies: 6
    • Forum: WhatsApp

  18. Creating whatsapp backup and Monitoring chats as manager

    Hi! Is it possible to export the chat data that accumulates over time in whatsapp via the integration with 3CX? or perhaps is it possible to create a backup of the data so that in case of an accident we still can recover it? Also, is it possible to see whatsapp conversations that occur between...
    • amahbub
    • Thread
    • backup and restore export data monitor chat monitor whatsapp chat whatsapp
    • Replies: 8
    • Forum: WhatsApp

  19. Print Whatsapp Chat from Progressive Web App

    Hello, our customers like the new contact way. We are property manager and insurance broker. Documentation is a big deal in our business. We'd like to print the chat at the end, so we can archive it in our CRM program. A pdf export would be great but we would also be fine, when we can print...
  20. NeilSmith_UBT

    Reply, Edit, React to and Delete instant chat messages (like with Teams and WhatsApp)

    3CX Chat is a very useful instant messaging platform, especially as more and more integrations are added however it does fall down on chat functionality when compared with the major competitor - Teams (and WhatsApp) which makes it difficult to encourage users to switch to this as their primary...
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