Average Speed of Answer, Real Time Call Stats Dashboard

[BlueG]

Afternoon all,

I have a customer who is looking for some way of reporting on % of calls answered to the two lines they have that don’t go to sales line between 08.30 and 17.00 each day. And he's interested in the ASA for the lines over the same period and also have this displayed in Realtime on a large screen within their Call Centre

Looking though previous threads there seems to be lots of people saying 3CX doesn't have a report for this but you can get this from pulling multiple reports which isn’t an option for them as they don’t want the manual side of this.

Customer is using a self-hosted server, 3CX18.0 Update 8 (Built 939)

Any suggestions would be greatly appreciated.

 

[VoIPTools]

We have created a large number of custom 3CX wallboards. You can see a sample of some of our custom wallboards here:

Web page: https://voiptools.com/wallboard-showcase
Webinar:

The web page for our custom wallboards is not finished, so try not to judge too harshly We also have several commercial wallboards.

Building wallboards is hard -- there is no getting around that fact. Pushing real-time updates to a wallboard is REALLY hard. However, it is possible to do. There are a couple of sources for the data. The CDR files 3CX can create automatically for each call is one source. You can also subscribe to real-time events using the 3CX Call Control API.

The CDR data is straightforward, but fairly limited in scope. Subscribing to real-time events is a nightmare. Getting the events is complicated, but interpreting the events is the actual nightmare. We have been working with 3CX real-time events for 15+ years and it is still hard even for us. See the screen capture below.

We also have a tool, 3CX Exporter, for replicating 3CX data to SQL Server / My SQL. You may find that helpful too.