Beware HTEK phones

[contoured]

We recently installed 50+ Htke phones, mostly UC923 and they are fraught with issues and bugs. We are using them on V15.5 SP6 local LAN, using the latest firmware and default templates.

- Ringtone provioning options are compeltely ingnored by some phones. We have reprovisioned and rebooted countless times to get them to apply and they do not.
- The Power LED notifications setting does not apply when changed
- The choice of ringtones is awful to being with
- I belive they are not signalling correctly when using Shared Parks. Often time after a parked call is retrieved via BLF the status indicator remains red.
- The update firmware and reprovision buttons do not work from the admin console.

This is our first foray with Htek and will be our last.

 

[phonemaster]

We recently installed 50+ Htke phones, mostly UC923 and they are fraught with issues and bugs. We are using them on V15.5 SP6 local LAN, using the latest firmware and default templates.

- Ringtone provioning options are compeltely ingnored by some phones. We have reprovisioned and rebooted countless times to get them to apply and they do not.
- The Power LED notifications setting does not apply when changed
- The choice of ringtones is awful to being with
- I belive they are not signalling correctly when using Shared Parks. Often time after a parked call is retrieved via BLF the status indicator remains red.
- The update firmware and reprovision buttons do not work from the admin console.

This is our first foray with Htek and will be our last.

We are using the Htek phone for more than 3 years and never had these type of issues. Especially with the latest 2.0.4.4.54 version. It perfectly works for any type of provisionings.
Are you sure that you provisioned them correctly and followed the Htek provisioning guide?
I'm asking this because of your last sentence - "The update firmware and reprovision buttons do not work from the admin console."
If these buttons are not working (grayed out or no reaction from the phone) this means that something is wrong in your provisioning settings or network.
So, it looks like not the features are not working but you can't re-provision your phones.

a. check the FW version - must be 2.0.4.4.54
b. check the settings (Model, Provisioning Method, Mac Address and the Select Interface) in the Phone Provisioning tab of the used extension. Try to manually download the config.
c. make the capture on the PBX side and ensure that if you press the Reprovision button the SIP Notify message is sent to the phone, it replies 200 OK, sent the HTTP request to get the config file and the PBX replies 200 OK to the phone and provides the file.
d. set the Logs level to DEBUG on the phone, re-provision it, download and check the logs - you will see the reason why the re-provisioning was failed.

 

[eddv123]

For the future try Yealink, in my opinion the best compatible and stable phone for 3CX. You may pay a little more than the really cheap brands but you get what you pay for.