Black list of ip - why?

[Serg12]

After registering my phone on the network, 3CX locks my account every time. I have created several times, reset the phones to factory settings, still the same thing. I read forums, they say add the IP address to the whitelist, what IP address to add where? Why does the system blocks my address all the time? This is my first acquaintance with 3CX, what am I doing wrong? The phone after settings in the system shows 3CX on the screen, but nothing works. Can't some simple step by step setup guide be released, or is this just for geeks?

 

[SteveITS]

If it’s a physical phone ensure it has the correct firmware before adding it: https://www.3cx.com/docs/phone-firmwares/
Otherwise especially setting up as a router phone is likely to trigger a block.

 

[Alejandro_3CX]

After registering my phone on the network, 3CX locks my account every time. I have created several times, reset the phones to factory settings, still the same thing. I read forums, they say add the IP address to the whitelist, what IP address to add where? Why does the system blocks my address all the time? This is my first acquaintance with 3CX, what am I doing wrong? The phone after settings in the system shows 3CX on the screen, but nothing works. Can't some simple step by step setup guide be released, or is this just for geeks?

Hi @Serg12 the IP address is blocked by 24hs.

If you are using a deskphone please check it has the supported firmware as mentioned by @SteveITS

 

[Serg12]

I did everything as you indicated, now the phone with new firmware, but when configuring it says first "configuration update", then "update skipped". And even the 3CX logo does not appear anymore, before before the blocking of the IP address at least the logo appeared....

 

[TheodorosG_3CX]

I would suggest that first delete the phone from the extension, then factory reset, manual update the firmware and then proceed with the provisioning.

 

[Serg12]

to remove the phone from the extension? You mean from the 3CX system? That's how I did it.

 

[Serg12]

Do you have someone who could help set up online?

 

[TheodorosG_3CX]

Just to clarify, the ip will get blacklisted if the phone that you are trying to provision as a router phone is under an unsupported firmware. The latest 3CX firmwares help you to avoid this situation. Besides the above steps the ip will get blacklisted for 24 hours, in this case there are 2 option, the first is to wait for 24 hours and the second to open a ticket to 3CX Technical Support in order to remove it. As for the provisioning you should refer to our guidelines.

 

[Serg12]

Because of the constant lockouts, I've contributed the phone to several accounts already, some deleted, some may have stayed, I can't even find the passwords to them now. Today I created a new account and tried to link the phone to it, logging in via VPN, because without VPN again the system reported that the IP is blocked.

 

[Serg12]

Now I don't know at all which accounts to log into, where to look for what, it's very complicated for a simple user....

 

[TheodorosG_3CX]

I wouldn't say it is complicated but it is good to check the guides first before you proceed.
At this point it seems that you have confused the accounts. I would suggest that you contact with a partner that will help you further.

 

[Serg12]

Could you remove now somehow remove this phone from everywhere if it is needed and can help?

 

[TheodorosG_3CX]

I'm afraid not, in case you need assistance you have to create a ticket to the 3CX Technical Support.