Black popup call window

[chart0]

Hi all,

We have the following version for the client app installed 16.3.0.144, and this version for the server side 16.0.5.611

In the company we mostly use the browser extension for Chrome and Edge(chromium based) and it happen, from time to time, and I couldn't reproduce it, that when a colleague make/receive a call (me as well), it appear a black popup window where there should be the "green" and "red" buttons, but is simpy black with no options. The only way to get rid of it, is to kill the browser process and reopen it.

It happened for instance this morning to me and another colleague, so the laptop was fresh started. Even with a restart it didn't solve, I had to manually kill the process.

Anyone had the same issue and know a solution ?

Thanks

 

[Constantinos Constantinou]

Hello @chart0

Do you use VPN connectivity?
We've noticed also the same behavior when we've been working on remotely. It also might happen when you might not have a stable connectivity.

The solution to this was to right click on top bar of the browser > Reload Extension.

Please give it a try and let me know.

 

[chart0]

Hello @chart0

Do you use VPN connectivity?
We've noticed also the same behavior when we've been working on remotely. It also might happen when you might not have a stable connectivity.

The solution to this was to right click on top bar of the browser > Reload Extension.

Please give it a try and let me know.

Hello Constantinos,

yes we do use VPN and thanks for your suggestion.

The problem is that I can't explain this to all my colleagues since most of them are not so "smart" to understand, they simply want to work without issues.

There should be a permanent solution from client/extension side and not user side, otherwise I should tell them to use Teams or Skype, but since we paid for 3CX I prefer to keep it

Thanks

 

[Constantinos Constantinou]

Hello @chart0 ,

Unfortunately at the moment this is the only suggestion that I can give it to you. As soon as they connect with the VPN, just right click and "Reload Extension"

Maybe this is something that we can check in an upcoming update, but I cannot guarantee anything more than that.

 

[chart0]

Thanks