Blank screen while receiving call

[LeonidasG_3CX]

agentsmithitaly hasn't replied back since i asked him to try disabling the proximity sensor. I'd assume based on this that this fixed his issue.

Peter Richardson can you also please try this and let me know if switching this feature off fixes the issue for you? It's not mean't to be a solution. We just want to find which component of our application is causing this issue for you.

 

[agentsmithitaly]

Sorry @LeonidasG the issue is not fixed, it occurred again, same as @Peter Richardson. I simply had no time to try it without the proximity sensor, which would affect the usage of my primary smartphone a lot.

 

[LeonidasG_3CX]

We can't replicate this issue internally which is why i'm asking if you could assist with this. We have tested this on over 15 phones without successfully replicating your issue.

Since you're the only ones who can replicate this, feel free to try a few calls without the proximity sensor enabled if you can, whenever you can. We can't help you without beyond this if you're unable to give this a try.

Also please, next time if you have an issue, don't wait 2 years before finally pointing out as such a big problem. We're always ready to check and fix issues like these if we can.

 

[agentsmithitaly]

@LeonidasG I don't understand what do you mean by "don't wait 2 years", you told me to test the proximity sensor only on March 29th, 2018.

There is an underlying problem which you reported in the other thread about PUSH issues
"There's a lot of work in progress going on in regards to fixing PUSH issues with the 3CX Client app at the moment. We're reviewing the way we use PUSH in much more depth. You can expect improvements on this in the next few months."

Businesses obviously can't wait for few months to get the app fixed, therefore I had to scramble to reinstall whole 3CX instance locally, as well as reprovision all phones and migrate to Snom VOIP cordless phones - all in a effort to save 3CX solution as customer is frustrated and on the edge of abandon the whole thing.

I'll be happy to test the app new builds in the following weeks but hope you understand my priority is give customer a working platform.

 

[LeonidasG_3CX]

Good news on this. We managed to reproduce it internally.
It will be fixed in the next version of the 3CX Android.

 

[agentsmithitaly]

that's great news indeed, sorry if I was unable to be more helpful in this instance

 

[Peter Richardson]

Great work @LeonidasG and the team!

Here's another one for you: 3CX screen remains as if there is still an incoming call, even after it has been answered by someone else in the ring group. Please see attached.

 

[LeonidasG_3CX]

This one has already been fixed in our internal version. There were plenty occurrences of the above issue since a long time.

 

[Peter Richardson]

Thanks @LeonidasG does that mean that it'll be fixed in the next release? When will the next release be...released?

 

[LeonidasG_3CX]

It'll be done when it's done. Next few weeks maybe.