When using either 3CX Phone for Windows or 3CX Desktop App, if a call comes through a call queue and a extension not in that queue tries to pick up the ringing phone using a programmed BLF they are unable to do so. If they dial the call pickup code and the extension they are able to pick up the call. Is this correct, or am I missing something that the BLF does different?
E.g.
Ext 100, Member of Queue 200, and user in the VP phone group (users have Perform operations (divert, transfer, pickup) rights).
Ext 101, Member of no queues, and user in the VP phone group (users have Perform operations (divert, transfer, pickup) rights).
When someone calls queue 200, ext 101 cannot use the configured 100 BLF to pick up the call and must dial *20*100 to pick up the call. If I add ext 101 as an agent in queue 200 they can use the BLF.
For now I've just added the extension that need to pickup to the queue and logged them out of that queue.
E.g.
Ext 100, Member of Queue 200, and user in the VP phone group (users have Perform operations (divert, transfer, pickup) rights).
Ext 101, Member of no queues, and user in the VP phone group (users have Perform operations (divert, transfer, pickup) rights).
When someone calls queue 200, ext 101 cannot use the configured 100 BLF to pick up the call and must dial *20*100 to pick up the call. If I add ext 101 as an agent in queue 200 they can use the BLF.
For now I've just added the extension that need to pickup to the queue and logged them out of that queue.
