Block WAN request is on

[Wessie]

Hi how do I disable the Block WAN request?

 

[SteveITS]

You shouldn't need to...for SMB/Free, are you using an SBC or router phone?

 

[Wessie]

I am using a SBC on a yealink t40g it did auto provision but it keeps saying obtaining ip addresses

 

[SteveITS]

Is it on firmware 76.84.0.95?
https://www.3cx.com/docs/phone-firmwares/

That message sounds more like it's not getting an IP from your network...?

 

[Wessie]

Yes I did update the firmware and when I want to log into the admin panel it says an IP has been blacklisted?

 

[SteveITS]

On Free/SMB you normally need to wait the 24 hours for that to clear. Ensure nothing's failing to log in, e.g. another phone or app.

 

[Wessie]

Okay thanks and the phone is stuck like this but when i factory reset the phone without configuring it it shows a ip address

 

[bitn2]

I am using a SBC on a yealink t40g it did auto provision but it keeps saying obtaining ip addresses

T40g isnt an routerphone, you need an separate sbc for that.

 

[Wessie]

I did create a sbc for the phone

 

[bitn2]

Is this phone provisioned over this sbc? Is the sbc online in your 3cx?

 

[Wessie]

Yes it is

 

[Wessie]

Is anyone willing to help me over a screen share?

 

[Charles_3CX]

This feature cannot be disabled in 3CX Free. To connect phones, you need a 3CX SBC or a router phone.

Okay thanks and the phone is stuck like this but when i factory reset the phone without configuring it it shows a ip addressView attachment 48150

You need to check your network DHCP server as the 3cx system does assign IP addresses, this issue relates to not being able to obtain an IP address, which is a local network related issue