Bluetooth Problems in car

[swaptoo]

Hello,

We experience problems with the 3cx client on Samsung devices while in the car connected to bluetooth.
The devices are diffrent types and diffrend brand of cars.

The problem is that when making a call, the connection drops after about 20 to 30 secondes. The complete phonecall gets disconnected. So not a loss of bluetooth.
The time is constant always 20 or 30 seconds. Even when the car is stationary the problem exists so we cannot see any internet issues.

We are running the latest version of the clients. we had the problems on v18 and now also on v20.

There are no issues when we call on the handset so no bluetooth.

 

[ThomB_3CX]

Hi Thanks for your feedback.

Please provide me with verbose logs via private message.

Open the 3CX Client
Tap on the hamburger menu (top left corner) > Settings > Advanced > Scroll all the way down and enable verbose logs

Reproduce the issue

Tap on the hamburger menu (top left corner) > Settings > Advanced > Scroll all the way down and tap on Send log report

Please provide the logs via PM and we will check