Break Time Hours View

[mkamal]

Dear 3cx,

Is there any report or view that will show how much time the agent using status for example agent 1 is on Break can we see how much time this agent currently on break on real time or is there any report that will show that?

regards

 

[Alphabetic]

You can pull an agent log in/out view which will tell you when their status changed from available and how long for.

 

[mkamal]

You can pull an agent log in/out view which will tell you when their status changed from available and how long for.

Dear,

Thanks for the information. Is it okay to provide me exact location where i can find that view?

regards

 

[Alphabetic]

Hello

the report is called "Agent Login History"

 

[mkamal]

Hello

the report is called "Agent Login History"

I already checked it but it doesnt contains break status duration

regards

 

[OlegR_3CX]

@mkamal
Does it mean that the user is not logged out of the Queue when Away/DND (its profile settings for the status)?
If it does, it should show you that

 

[mkamal]

Dear Ole,

Our client request is they want to see how much time while agent is on break. For example im on break right now they want to see a timer below on it. Or if there is no timer. They want to see a historical data how much time they are in each status

regards
Mahmoud

 

[Alphabetic]

Using the agent login report they can see when they logged out and logged in. They need to export to CSV and then calculate the time between agent logging out and logging in.

 

[OlegR_3CX]

To add to the colleague's above reply, that is the only way when it comes to the 3CX System and the out-of-the-box settings/features.