Bug in latest Beta ( 16.7.7.118 )

[PhoneOnline]

Hi team,

Please note I've faced the following behavior with the latest (Beta) release.

When I received a call through a Call Queue (where I was logged on), the phone just vibrates once, and my status goes into 'call'.

But the audio-session is not established, and my general status remains green.

I reverted back to the latest general release (.105) and functionality was working again.

Samsung S8 (SM-G950F)
Android 9
Build: PPR1.180610.011.G950FXXUCDUD1

 

[ChrisC_3CX]

Provided that you still have the Beta version installed (16.7.7.118) or you can re-install it, can you please try enabling or disabling Telecom API from within Menu >> Settings >> Advanced? Try the same call with Telecom API both disabled and enabled and let me know if there is a difference between the two scenarios.

 

[PhoneOnline]

Provided that you still have the Beta version installed (16.7.7.118) or you can re-install it, can you please try enabling or disabling Telecom API from within Menu >> Settings >> Advanced? Try the same call with Telecom API both disabled and enabled and let me know if there is a difference between the two scenarios.

Hi ChrisC,

Tested both with TelecomAPI, same result for me.

Also re-installed the app from scratch.

 

[ChrisC_3CX]

In your initial description, you mention that your phone just vibrates once. Do you not get a prompt to answer the call at all, or do you answer and then have no audio?

Also does this happen with direct calls too or only calls from Call Queues?

 

[PhoneOnline]

In your initial description, you mention that your phone just vibrates once. Do you not get a prompt to answer the call at all, or do you answer and then have no audio?

Also does this happen with direct calls too or only calls from Call Queues?

Chris,

Only happens with Call Queue Calls, direct calls do work.

No prompt, just one vibration, CallQueue Manager states that extension is on call, but no audio or prompt coming through

 

[ChrisC_3CX]

I'll be contacting you shortly via PM regarding this issue.

 

[timmehb]

Hi Chris - can you ping us a PM on this issue also. I believe we have had this within our environment ourselved - although we don't know if its fixed in the latest 16.7.8 version.

 

[NickD_3CX]

Hi Chris - can you ping us a PM on this issue also. I believe we have had this within our environment ourselved - although we don't know if its fixed in the latest 16.7.8 version.

Hi there!

Try out the new version of the App which is available 16.7.8.121:
https://www.3cx.com/blog/change-log/3cxphone-android-build-history/

It has a fix for vibrating notifications and let us know.
If the issue remains, could you please provide a precise description of what exactly happens and the exact Make/Model/Android Version you are experiencing this on? Best check the model from the Android Settings.