Bulk Removing Abandoned calls

[Callum J. Oxton]

Could someone please let me know what options we have around the abandoned calls section on 3CX and if they can be improved?

Is there a way that users or administrators could bulk remove any abandoned calls from users’ views?

Is this something being investigated as I can see many forums asking for this?

 

[VasilisV_3CX]

Hi @Callum J. Oxton,

If you use the Windows Client, you can select multiple abandoned calls and remove them:

 

[Callum J. Oxton]

Hi VasilisV_3CX

Thanks for your response, the client in this case is using the new V18 Windows App.

Also is there a way this can be done by an administrator from the server ?

 

[VasilisV_3CX]

Hi @Callum J. Oxton,

I'd suggest asked them to install the Windows Client, you can send them this link: https://downloads-global.3cx.com/downloads/3CXPhoneforWindows16.msi - that way you can bullk delete the records.

There is no way to isolate only abandoned calls in the Management Console, however from the Web Client / Desktop App, you can delete the abandoned calls one by one pretty quickly by clicking the delete button then the Return key (Enter).

 

[Vivoip]

Hi VasilisV,

Is there any way it can be submitted as a request for enhancement?

Kind Regards

 

[VasilisV_3CX]

Hi @Vivoip,

I'd say it'd have to follow the standard feature request structure, whereby a Gold partner or above posts the feature request to the Ideas forum, if the Idea gains enough traction it may be implemented.