Busy Signal From PBX

[ivrhelp]

Hello,

I am getting a busy signal returned from the PBX every day I call. I confirmed this with my carrier. It seems that after I call the PBX several times and get busy signals, it then wakes up and starts allowing calls to go through. This was not happening a few weeks ago. I believe I noticed the change once the latest updates were pushed to the system. Has anyone else encountered this?

 

[leejor]

So... the busy signal is from your provider as 3Cx is ignoring, or rejecting incoming calls, I assume. Have you looked at the 3CX Activity Log to, see if 3CX is acknowledging and responding to these calls, or any calls?
Is the trunk even showing as registered?
Are outgoing calls working?

 

[ivrhelp]

I checked with the carrier first and they said the PBX is returning a busy signal. The sip trunks register and the calls do come in eventually but I have to call in about 3 times to get through the PBX. The logs acknowledge the call and the PBX returns busy.

 

[leejor]

If the PBX is actually sending a busy signal (and not your provider, because 3CX is replying with a sip message), then the Activity Log will show where the call is routing.