Call Barge-In Reporting

[mirjam.nz]

Hi,

Our client needs to report on which users have "Barged In" to other calls,.
We checked logs, CDR and also client Call History with 3CX Phone for Windows and 3CX Webphone, but could not find any notification of such a Barge-In call being made.
What do I miss?

Running latest version 16

Thanks for your advice

Cheers
Miriam

 

[pmterp]

The only place I know of with that info is in the logs when set to verbose. May be available on a lower setting but I don't think it at the default of "Low".

 

[mirjam.nz]

Thanks. Yes, only in the Verbose log I can find information on such a call:

".....08/06/2020 10:57:39 AM - BargeIn Request: C:10;dn=302;oneWayAudio=1;......"

It would be great to a Call Log entry for these kind of calls.

Do you have any idea how I can monitor the logs for "BargeIn Request" and get the information out from there?

Cheers