Solved Call Barge Or Whisper on Yealink Phones

[CenterComs]

Hi,
Is there anyone there to answer this thread?
The customer has Pro License and wants to whisper or barge in calls in Que, using Yealink T46S, is that possible? if yes, is there any documentation for it?

Thanks

 

[Evolute IT]

They need to use the Webclient to trigger it but yes, it can trigger on the phone without a problem. Just not from the phone directly.

 

[CenterComs]

They need to use the Webclient to trigger it but yes, it can trigger on the phone without a problem. Just not from the phone directly.

Can you explain a little more, they are not computer savvy so they prefer to use T46S phones, is there any Code for example *NN and Ext. No., something like *99 Ok -> Ext. 100

 

[Evolute IT]

No there's not. It's called a dialcode and there are none for this. They need to use the People view of the Webclient, with the correct permissions, they will see the other extension's call and be able to barge in, whisper or listen.

 

[CenterComs]

Can you explain a little more, they are not computer savvy so they prefer to use T46S phones, is there any Code for example *NN and Ext. No., something like *99 Ok -> Ext. 100

Oh yes, I got what you mean so there is no Direct option from the phone. Thanks

 

[CenterComs]

No there's not. It's called a dialcode and there are none for this. They need to use the People view of the Webclient, with the correct permissions, they will see the other extension's call and be able to barge in, whisper or listen.

Yes, I did set that and works perfectly.