Hello all. I have a call center with 15 static agents. Currently we only have inbound calls, everything works great, agents can log in, calls are being served, but suddenly, 3 or 4 times a day, the calls are not sent to the agents even they are logged in and idle. The calls stay in the queue waiting for the max wait time and then are sent to the failover destination.
To solve the problem we do an amportal restart and then agents log in again. Everything works fine for a couple of hours and then the same behavior.
is there any special configuration in the extensions (I am using iax extensions with zoiper softphones) or in the queue I am missing?
We have an E1 Sangoma Card. Elastix 2.4.0 release 8, asterisk 11.13.0
I appreciate your help very much.
Regards,
To solve the problem we do an amportal restart and then agents log in again. Everything works fine for a couple of hours and then the same behavior.
is there any special configuration in the extensions (I am using iax extensions with zoiper softphones) or in the queue I am missing?
We have an E1 Sangoma Card. Elastix 2.4.0 release 8, asterisk 11.13.0
I appreciate your help very much.
Regards,
