Call Classification

[robert.taylor]

Hi

Has anyone come across a way for upon completion of a call the type of call can be recorded ... a call classification system for both inbound and outbound calls .. needs to be configurable by extension ?

 

[VoIPTools]

3CX does not support this directly. Although, perhaps in the future when they include the ticketing system with V18, this may be possible. There has not been any details about this new ticketing system.

I encourage you to take a look at our 3CX Wrap-up Codes tool. This tool pops up a dialog when an outbound call is placed, or an inbound call is received, and allows you to "disposition" the call using a list of codes you create.

The next version, due in a week or so, will include multi-level codes. I would like to understand why you need the code list to be specific to an extension. Today, there is just one global list of wrap-up codes.