Hello Brains trust,
We have a separate DID/number for After-hours support. We can easily manage the standard times during the days if the call should go to our customer service team or our on-call tech. The issue comes when we have a public holiday. If we use our current setup, then if a call comes in on Monday (which is a public holiday), then the on-call person will not get a call during the day.
I was going to use CFD however just realised it is not supported in the host version (this is disappointing by the way)
Our current config
The only way we can do public holidays is if I change the public holiday mode to be all day each time we have a holiday.
We have a separate DID/number for After-hours support. We can easily manage the standard times during the days if the call should go to our customer service team or our on-call tech. The issue comes when we have a public holiday. If we use our current setup, then if a call comes in on Monday (which is a public holiday), then the on-call person will not get a call during the day.
I was going to use CFD however just realised it is not supported in the host version (this is disappointing by the way)
Our current config
The only way we can do public holidays is if I change the public holiday mode to be all day each time we have a holiday.
