Call Forwarding Issue: Unable to See Original Caller Number

[CeeK]

Please, can someone help me? I've been struggling with this for 45 hours, and I'm about to lose my mind. I want to forward incoming calls to my cell phone. However, when I forward the calls to my cell phone, I cannot see the original caller's number; instead, I see the PBX's phone number.

I contacted my provider, and they said there's no issue on their end and that I need to configure the settings in 3CX. So, there's no problem on the provider's side; they have the necessary permissions, and there are no restrictions. These are my settings, but I'm seriously at the end of my rope. What am I doing wrong? Please look at the screenshots and let me know. I just want to see the original number.

 

[Evolute IT]

You'll need to export the provider and change settings directly in the XML. The "Caller ID" settings are only for CNAM. The actual number sent to the provider is still the OutboundCallerId. You need to change that, and reimport the provider. The default template doesn't enable that.

 

[CeeK]

I will try and will update you. Thank you.

 

[leejor]

You might want to read through this, keeping in mind it refers to an older version of 3CX, and things may have changed.

Thread 'Originating caller ID when forwarding to mobile??'

Aug 2, 2022

Is there a way to pass the original caller ID when forwarding calls to mobile? We have sales guys out in the field and it is a pain for them to have to write down phone number from customers in the field just so they can return their call. I know the app can help with this but it is something the old timers don't want to deal with.

• JustinVMMC
• Replies: 4
• Forum: Phone System / PBX