Call hang up results in merged call

[iwat212]

A user will have a caller on hold and they are actively talking to someone else. If the user hangs up, the users phone hung up but the active caller and the hold caller are then merged. Is this the intended outcome or a bug in the system?

 

[SweetAction]

What phone/app is in use?

Can you provide this information:
https://www.3cx.com/community/threads/post-in-relevant-category.115838/

 

[iwat212]

This has been replicated on multiple systems, but here are the specs for one.

• 3CX Version, - 18.0 (Build 939)
• Server OS, Windows 10
• Is the 3CX Server Hosted and where? On-premises
• IP Phone Make/Model/Firmware version, SNOM D717 with firmware 10.1.141.10
• Provisioning Method: Local
• Trunk Provider or VoIP Gateway Make/Model, SIPTRUNK
• Has the Firewall Checker passed: YES
• Are custom Phone Templates being used: No

 

[SweetAction]

Do you have any other phones, like Yealink, that you could test/replicate? I wonder if this is a SNOM bug.

Or even using the 3CX Apps.

 

[iwat212]

Tried to replicate with Yealink and 3CX, but they worked as expected. Active call ended, but hold call remained on hold until retrieved. Possibly a SNOM bug as you mentioned.

 

[SweetAction]

In that case, I would start with SNOM support. Sorry I can't help more here - I don't use much SNOM anymore due to various issues and client complaints.