We are making more and more use of the web client, but there is one consistent complaint from users.
All incoming transfers that are made by attended transfer, do not have the external caller ID recorded in their call history. They just have a long list of calls from the receptionist that makes the transfers, and no record of the actual caller that was put through to them.
Is there a setting that can be changed so that the originating external caller is recorded in call history on an attended transfer?
All incoming transfers that are made by attended transfer, do not have the external caller ID recorded in their call history. They just have a long list of calls from the receptionist that makes the transfers, and no record of the actual caller that was put through to them.
Is there a setting that can be changed so that the originating external caller is recorded in call history on an attended transfer?
