Call history - view CallerId instead of source(Ring group)

[Jay Leccio]

Hi all, is it possible that 3CX would display the actual CallerID rather than the soure(in this case, the ring group)?



Note that when the time the actual call comes in, it shows the callerID with no issues. But when we browse the Call history(from yealink T46S), it shows the Ring group rather than the actual CallerID. We are also checking the possibility that the parameter/setting is within the T46S display settings(so far we cant find it).

 

[GeorgeP_3CX]

Hi @Jay Leccio,

Navigate to Management Console >> Advanced >> Contacts >> Options and select 'Do not Add' in order for the information regarding the Ring Group to not be added in the Caller ID.

 

[Jay Leccio]

That might fix it. Thanks a lot.