Call in 3cx

[DTP JOHN]

Hello! I need help with the 3CX application, the call only works outside the wi-fi network, but I need it to work both on the cellular network and on the wi-fi network, would you have some configuration to indicate

 

[ThomB_3CX]

Hi @DTP JOHN thanks for your feedback.

Could you provide further information about the problem at hand?
First of all, which Android version and 3CX app version are you using?

Are you saying that calls are ONLY working for you on cellular, but NOT on WiFI?

 

[DTP JOHN]

I'm on android version 13, application version 18.1.4, the 3CX is only receiving calls via the chip's 4g network, when we turn on the wi-fi, the application does not receive the call or the information from 3CX WEB
I need a solution to be able to make receipts and calls over the wi-fi network simultaneously.

 

[ThomB_3CX]

Have you tried on a different wi-fi netork?
Also could you try enabling Keep-Active mode whilst in the wifi network and check this way?
You can enable Keep Active by by tapping on the Hamburger Menu {Top Left} and tapping on Keep Active > OK

 

[DTP JOHN]

I recorded a video to demonstrate the problem, where on the Wi-Fi network even with the keep active activated, it doesn't work, only when I switch to the 4g cellular network

https://photos.app.goo.gl/CikUAEu52w3N9rbw6

 

[ThomB_3CX]

Thanks for the video. What type of pbx do you have? is it On premise, hosted, Startup?

Could you kindly install the Beta app and see if you can still experience the issue?

You'd have to join the BETA program to get this update. Just launch the Play Store, search for 3CX, and while in the Apps information page (where you see Uninstall & Open) scroll down to where it reads "Join the Beta" and press "Join".

It may take a few minutes but once complete you will see the Update button available for you to install the latest Beta app.

At any time, you may leave the Beta program by following the same steps to where the app information page reads 'You're a beta tester' and tap on 'Leave'

 

[DTP JOHN]

regarding the question, we have a local Pabx
Ok! I will arrange the tests and return soon!