Hi Team,
We have a user that was complaing his 3CX Call Log was showing up as empty. We logged in to take a look and nothing showed up for the past 7 days. The last call in the log was from the 1st of April. He has been recieving calls for the past 7 days so we're unsure why they're not showing up in his log. We also logged in with our admin account to check incase it was a permissions issue with his account and we saw the exact same thing from our admin account.
The customer also mentioned an issue with the call recordings not being able to be played when downloaded. We checked the latest call recording (also from the 1st of April) and got the following error thats attached in the screenshot below. This error was only for the 3 latest call recordings which were during the afternoon of the 1st. I tried the next call recording on the list which was from the morning of the 1st and that played without any issues.
Not sure what the issue is but it's definitely with the 3CX system so wondering if we can get some advise on how we can resolve it.
Thanks.
We have a user that was complaing his 3CX Call Log was showing up as empty. We logged in to take a look and nothing showed up for the past 7 days. The last call in the log was from the 1st of April. He has been recieving calls for the past 7 days so we're unsure why they're not showing up in his log. We also logged in with our admin account to check incase it was a permissions issue with his account and we saw the exact same thing from our admin account.
The customer also mentioned an issue with the call recordings not being able to be played when downloaded. We checked the latest call recording (also from the 1st of April) and got the following error thats attached in the screenshot below. This error was only for the 3 latest call recordings which were during the afternoon of the 1st. I tried the next call recording on the list which was from the morning of the 1st and that played without any issues.
Not sure what the issue is but it's definitely with the 3CX system so wondering if we can get some advise on how we can resolve it.
Thanks.
