Hello everyone,
I seem to be having a weird problem with V64/V63 devices regarding the call log displayed on the physical device.
The issue is that on V64 devices call log is displayed correctly for the first 24 hours and after that it displays 1 month ago.
For example if the call was placed on 21/02/2025 11:00 am for 24 hours the call log will display correctly showing 1hr ago up to 24hr ago.
After 24 hours instead of seeing just the date eg Fri it will display 21/01/2025 which is 1 month difference from the actual date.
V63 exibits a similar issue but it won't happen after 24 hours but instead a week later so 21/02/2025 will be displayed correctly for 1 week and after that it too will display 21/01/2025
NTP server and dst is setup correctly as the phones display the correct date/time.
Call log on 3CX and on the web ui of the devices is again displaying correctly, the only problem is on the physical display of the devices.
3CX is on premise and Version 20.0 Update 4 (Build 487 Release)
V64 is on latest firmware 2.12.20 from the 3cx supported firmwares
V63 is on latest firmware 2.12.17.2 from the 3cx supported firmwares
No custom template is used for the devices
Tried downgrading the V64 firmware on previous versions and after trying 5 past versions the only one that worked was the initial one at 2.4.12
There is a possibilty that a later version also works but i only tried every version from the latest all the way back to 2.12.15.8 and then went straight to 2.4.12 and it was the only one that worked.
Didn't try downgrading the V63 firmware cause i thought i would get similar results and the issue seems to be with the firmware.
Anyone has a clue if the issue is something other than firmware bug? I made a ticket with fanvil too.
I seem to be having a weird problem with V64/V63 devices regarding the call log displayed on the physical device.
The issue is that on V64 devices call log is displayed correctly for the first 24 hours and after that it displays 1 month ago.
For example if the call was placed on 21/02/2025 11:00 am for 24 hours the call log will display correctly showing 1hr ago up to 24hr ago.
After 24 hours instead of seeing just the date eg Fri it will display 21/01/2025 which is 1 month difference from the actual date.
V63 exibits a similar issue but it won't happen after 24 hours but instead a week later so 21/02/2025 will be displayed correctly for 1 week and after that it too will display 21/01/2025
NTP server and dst is setup correctly as the phones display the correct date/time.
Call log on 3CX and on the web ui of the devices is again displaying correctly, the only problem is on the physical display of the devices.
3CX is on premise and Version 20.0 Update 4 (Build 487 Release)
V64 is on latest firmware 2.12.20 from the 3cx supported firmwares
V63 is on latest firmware 2.12.17.2 from the 3cx supported firmwares
No custom template is used for the devices
Tried downgrading the V64 firmware on previous versions and after trying 5 past versions the only one that worked was the initial one at 2.4.12
There is a possibilty that a later version also works but i only tried every version from the latest all the way back to 2.12.15.8 and then went straight to 2.4.12 and it was the only one that worked.
Didn't try downgrading the V63 firmware cause i thought i would get similar results and the issue seems to be with the firmware.
Anyone has a clue if the issue is something other than firmware bug? I made a ticket with fanvil too.
