Call pickup *20* does not work on linksys SPA

[rodster]

The call pickup feature *20* does not work on linksys media gateways (SPA 2102 and SPA 3102). According to the 3CX manual, pressing *20* should retrieve the call from any ringing extension. However, any phone connected to Linksys spa's generates a busy tone after pressing asterisk-two-zero (doesn't reach the last asterisk, immediately the busy tone is played). Seems that *20 migth be a reserved key in linksys? any help in making call pickup work in linksys spa's that's connected to 3CX?

Help please? Thanks.

 

[leejor]

You may need to "tweak" the dialplan in the Linksys device to allow that particular string.

 

[mhanson]

You may need to "tweak" the dialplan in the Linksys device to allow that particular string.

Exactly,

The default dial plan will contain only a *xx plan, meaning any star codes that do not match that format will not work.

So you need to alter *xx to have as many Xs as a dial plan plus your extension length (i.e. *9211 to page 211 would need *xxxx) and then add a new provision between two | (pipes) the following:

*xx*

This will enable this dial code.

You can either manually do this to all phones or edit your 3CX template.