Call Pickup BLF Queue

[ianandrews]

Good Afternoon,
I've seen numerous, mostly older, posts on the topic of call pickups but cannot find the answer and the experimenting i've tried hasn't worked thus far. I'm really hoping someone can help.

So, I am setting up a 8SC Pro system for a customer, they will be using Yealink handsets, they will have several call queues, there will be an agent who is the primary person for taking cals for each queue, if this person does not answer within 30 seconds or is on the phone, it will simultaneously call several other users, all users in the queue need to be able to see the incoming call via a BLF button and pickup the call at any point, even if their phone is not physically ringing.

I've tried *20*200 (the Q is 200) but this fails, plus i can't see ringing calls via the BLF LED status.

Any suggestions, gratefully received.

 

[KyriacosS_3CX]

Hi,

Pickup works on normal extensions - not queue extensions.If people are in the queue then their phone will ring. Otherwise they will need the apps to do more advanced actions.

 

[ianandrews]

Hi,

Pickup works on normal extensions - not queue extensions.If people are in the queue then their phone will ring. Otherwise they will need the apps to do more advanced actions.

Gotcha, thanks. That's what i'd concluded too. Thanks for confirming.