Hi All,
We recently deployed a Gigaset N720 DM with 2 base stations at a customer location,
When they try to pickup a call (* 20 *) on any of their Yealinks it works without a problem and the Yealink is showing the proper inbound caller ID.
However when they are doing this on their Gigaset handhelds (R700H) the call history only displays the dial code itself instead of the actual caller.
We tried contacting 3CX support but where informed that this is a problem for gigaset to deal with as all settings appear correct and received a similar response from Gigaset to go ahead and contact 3CX.
When making Packet dumps on the intermediate firewall we can clearly see an "SIP from address sip<caller>@<ip of PBX> " and "SIP to address sip:215@<IP of PBX>" where <caller> is the correct original number.
Any ideas what to test next or perhaps anybody who got the same setup to work fine for their environment?
Image as indication of the user reported problem
We are planning to upgrade to the latest 3CX release that just got available. No available updates are reported for the DM or Base stations.
We recently deployed a Gigaset N720 DM with 2 base stations at a customer location,
When they try to pickup a call (* 20 *) on any of their Yealinks it works without a problem and the Yealink is showing the proper inbound caller ID.
However when they are doing this on their Gigaset handhelds (R700H) the call history only displays the dial code itself instead of the actual caller.
We tried contacting 3CX support but where informed that this is a problem for gigaset to deal with as all settings appear correct and received a similar response from Gigaset to go ahead and contact 3CX.
When making Packet dumps on the intermediate firewall we can clearly see an "SIP from address sip<caller>@<ip of PBX> " and "SIP to address sip:215@<IP of PBX>" where <caller> is the correct original number.
Any ideas what to test next or perhaps anybody who got the same setup to work fine for their environment?
Image as indication of the user reported problem
We are planning to upgrade to the latest 3CX release that just got available. No available updates are reported for the DM or Base stations.
