Call quality Issues Samsung J5 Android 9

[Andrewhoddie]

Hi

We are having issues with more than one user who is using a Samsung J5 (2017) using Android 9 and 3CX app version 16.5.2 3CX Enterprise 16.0.655

The issues we have are that:

- Calls disconnect and cut out
- Phones do not ring when getting a call and get a missed call notification
- Calls carry on ringing even when answered
- Can not swipe to answer

These issues are intermittent but causing real issues for our users. The users are on a stable WIFI connection. We do not have any issues with IOS users.

Has anyone else found the same issues? or know of any resolutions.

thanks
Andrew

 

[KyriakosP]

Hi @Andrewhoddie,

Some specific devices appear to not receive Push messages consistently depending on their specific firmware, battery saving features, network situation, etc. Send me a PM to investigate.