Solved Call Queue being ignored completely

[Rob Novotny]

Hey guys,
I have a situation where a V20 upgrade (currently running 20.0.0.1620) is completely ignoring a call queue it is set up to use.
To explain more:

• I had set an inbound queue back in V18 which was working fine.
• Upgraded the system a few weeks back to V20.
• Client was setting their system to afterhours mode (*642) but calls kept coming in.
• I carried out a bunch of testing including setting the queue to End Call when someone rings in and the extensions still ring.
• I deleted and recreated this queue and the same issue.
• I created another queue and set it as the default queue and still the same issue.
• I created a ring group and it is operating correctly.
• It is a simple system where every user is in the default group as is the rest of the system.

I have tested *642 for both queues and ring groups and it looks as if *642 is not working at all, though when dialled, it does report that the system has been set to the function dialled.
Any ideas?
Thanks, Rob.

 

[TheodorosG_3CX]

The dial codes are no longer apply in V20.
Currently you need to configure the Office hours of the Department and assign the department to the Queue.

 

[OlegR_3CX]

Hi there.

Something else to add to the above, from the user settings, you can also override the hours of the group if needed :

 

[Rob Novotny]

ThanksTheodoros & Oleg.
So, this option is now only available from the browser? Wow, so I had a look and there is no real way to manage it yourself other than having to log into it, change the setting and then log out again.
Will this feature be added again?

 

[TheodorosG_3CX]

Note that this is a feature that is added in the 3CX Call API scripts and can be developed from your side in the next updates.
This can be implemented with the Call Processing Scripts. For more information refer to this guideline.

 

[Rob Novotny]

Thanks Theodoros.
I'll have a read.
Have a great day.

 

[TheodorosG_3CX]

You are welcome