Call Queue Group - Queue Full

[PaulCarter]

Hi,

We have a customer with an advanced call queue group. When the queue is full they want it to give an engaged tone out (or even play a custom message saying the queue is full). Currently incoming calls seem to ring once then cut the call off. Is there any way to change this?

Thanks in advance.

 

[Zol]

You may want to play with the option "Destination if no answer" in your queue setting.

 

[PaulCarter]

Great - Thanks!
I created a new digital receptionist with the prompt set as an engaged tone which repeats then set the destination if no answer on the queue to go to this and it now works as they wanted!