Call Queue "Play Intro Prompt" issue

[Robertos]

Hi I want to force an intro prompt on a queue with "Play full intro prompt before calling agents".

this works but during the playout of this Intro Prompt, you can hear the queues Music on Hold file playing faintly in the background.

Is this normal in v15.5.0?

 

[Saqqara]

This is normal, how the system works.

 

[YiannisH_3CX]

Hello @Robertos

As @Saqqara mentioned this is by design as the intro prompt plays on top of the music on hold of the Queue.

 

[Robertos]

Not sure why the system does this. My MoH prompt is AUST-Ringback tone so the caller hears ringback and it sounds silly that this is making a noise in the background whilst we announce "your call may be monitored for quality assurance purposes". If i wanted to mix prompts, i could do it in Audacity. Thanks for your response anyhow Yiannis but i find this "feature" disappointing.

 

[YiannisH_3CX]

You could route the call to a Digital receptionist first, play the prompt and then forward the call to the Queue.
Set the option "If no input within seconds" to 1 second so once the prompt is played the call is directly forwarded to the Queue.
You could also request for this to change by posting a feature request on https://www.3cx.com/community/forums/3cx-ideas/ . All posts are reviewed by their corresponding Departments and, if feasible and voted for by other users as well, may be implemented in an upcoming service pack or update.

 

[Robertos]

Thanks Yiannis. Sounds like a good workaround.

 

[YiannisH_3CX]

Glad i could assist