Call Queue - Queue Manager Rights?

[OITMGR_Andy]

Hello

We're looking to use a feature in 3CX that allows users in a call queue to see the number of calls made/taken/missed by other members.



As far as we can tell, this only displays when the user is a Queue Manager for the Queue in question. (Not sure if there's another way to display this?)

I'm trying to find out what access/admin rights does a user have over the call queue if they are made a manager? Is there a list/documentation somewhere that displays this? I just want to check what a user can do before we start adding users as call queue managers.

Thanks for any help in advance.

Andy M

 

[VasilisV_3CX]

Hi @OITMGR_Andy,

If you add an extension as the Manager without granting them any rights on the extension level, then they should only be able to monitor the call queue number of calls. They'll also receive notifications based on the boxes that you've checked but they will also be able to change the Queue Login/Logout status of other Queue members.

Go ahead and try this, add a test extension as a queue manager but don't give them manager rights from the Extension >> Rights section. Let me know if that's what you're trying to accomplish.