Call Queue reports on V20 not showing ring times

[Jarrid Seegers]

On v18 the Detail Queue statistics report showed ring times but v20 the ring time column is missing. Can this be over come or is one of the changes that come along with a upgrade.

 

[Alphabetic]

What benefit does a total ring time give you? I cant see why anyone would want that information.

If you want an average then use call log output to a CSV and use Excel to manipulate the ringing column.

 

[Jarrid Seegers]

What benefit does a total ring time give you? I cant see why anyone would want that information.

If you want an average then use call log output to a CSV and use Excel to manipulate the ringing column.

Its seems kind of obvious that ring times would be an important factor when inquiring the performance of Queues. The customer liked the official 3cx logo on the report as this is less likely to be manipulated.

 

[Alphabetic]

Look at the v18 report you attached.

Who wants to know that in 30 days the total ring time was 8 hours 25 minutes? its not a great statistic to interpret is it?

like I said before, if you want the total and mean then export the call log and use excel.