Solved call queue reports

[Hostname]

hello, i have 3 call queue (support, sales,contract manager) and i have two manager i want a manager a cal see support and sales and manager b see contract manager
any help ?

 

[VasilisV_3CX]

Hi @fer,

For Reports:

You can either give them both rights to create the reports in question, this can be done from Extensions >> <Extension> >> Rights >> Allow access to 3CX Management Console



OR

As another options, you can schedule the reports you'd like them to receive using their email addresses. They will receive the reports but not be able to run them if you select the 2nd option.

For Wallboard access:

In your queues under Notifications, you can select Manager A for the support and sales queues and Manager B for the Contract Manager queue.

 

[Hostname]

Thank you

 

[VasilisV_3CX]

No problem @fer, feel free to open another thread if you'd like any assistance.