Call Queue/Ring Group + Call Waiting

[ianandrews]

I am looking for an alternative way of ringing 3 extensions concurrently, and having a call waiting tone played to any user that is already currently on the phone. If anyone has any suggestions

I thought i had found a solution with this: https://www.3cx.com/community/threads/accept-multiple-calls-through-call-queue.123841/
but, I cannot do this as the user that is on the phone does not get notified unless they are the only user listed in the queue/ring group.

Currently i have the calls routed to the main office extension directly, this allows the user on the phone to be notified of a call waiting but the call cannot be anwsered from another extension.

 

[Alphabetic]

You need to make sure extensions have "accept multiple calls" enabled when using the "target agents already on a call" toggle.

 

[ianandrews]

You need to make sure extensions have "accept multiple calls" enabled when using the "target agents already on a call" toggle.

Thanks for replying, I did this, however if there are other agents in the Queue that aren't currently busy, it will target them and not the busy user. Only when i take the available users out of the Queue, does it present a call waiting to the busy user.

 

[Alphabetic]

Thats not correct. Providing your strategy is ring all, all agents are polled irrelevent of their status.