Call queue spread

[Sam.steenkiste]

Hi

i'm trying to figure out a way to have the call spread over the people logged in the queue.
Now we reset the queue stats every day, but some people start at 9AM, others at 11AM etc.
If the people that started at 9AM took 10 calls already when somebody else logs in at 11AM, the one logged in at 11AM will get all the calls untill he matches 10 calls.

That stats should reset every time a extension logs in, but that is not a option as far as i can see. Unless yuo do it manually, which is not doable.

Is there a solution for this?

 

[YiannisH_3CX]

Hello @Sam.steenkiste

I am guessing you have the Queue polling strategy set to Fewest answered. If that is correct then why not change the polling strategy to Ring All so that queue polls all agents at the same time and it does not matter when people have logged in ?
What you are asking could possibly be doable using the Call Control API.

 

[Sam.steenkiste]

Ring all is not a option, since we want to spread the calls.
We want all people to serve the same amount of calls on a daily basis.

Can you give me more info about 'Call Control API'

 

[YiannisH_3CX]

Call control API information can be found here:
https://www.3cx.com/docs/call-control-api/

 

[Sam.steenkiste]

i dont see anything regarding this in de 'call control API'
i'm i overlooking this, or is it nog possible?