Seems similar to https://www.3cx.com/community/threa...red-not-answered-ring-group-statistics.80208/ but no fix in there.
We're running a 4 level helpdesk system, with each level more members are added to ensure a call is picked up. For various reasons queues won't work for us so we're using this.
However when running a daily "Ring Group Statistics" report the numbers shown are completely off, with many agents getting a 0 for calls answered. Obviously this is not ideal for management tracking. The other report in use "Extension Statistics" seems to be ok.
Is there any news on when this will be fixed?
We're running a 4 level helpdesk system, with each level more members are added to ensure a call is picked up. For various reasons queues won't work for us so we're using this.
However when running a daily "Ring Group Statistics" report the numbers shown are completely off, with many agents getting a 0 for calls answered. Obviously this is not ideal for management tracking. The other report in use "Extension Statistics" seems to be ok.
Is there any news on when this will be fixed?
