Call Queue with 1 agent

[diamond9]

Hi,

I think this has been asked before but there hasn't been a consistent answer, here is the scenario

Call Queue 804
3 agents (For Example)
Agent 1 Logged IN
Agent 2 Logged OUT
Agent 3 Logged OUT

When a call comes in Agent 1 answers the call, Fine, Second call comes in and automatically hits the fallback destination for the Queue, it doesnt matter what settings i have, for the sake of this question

Ring Time 30
Max Wait time 1800 Sec
Destination if no answer (Ring Group)
Wrap-up 30 Seconds
Max Callers in Queue 10

If 2 Agents are logged in queue works perfectly fine and holds callers in the queue even if both are on the phone.

 

[Saqqara]

What does the activity log say when you only have one agent logged into the queue

Also what is your setup - https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/